Ask.com strives to be the most intuitive, relevant & personalised search destination on the web. Learn how to get more out of our search technology, features & more.

Frequently Asked Questions

How do I make Ask.com my homepage?
What if I have more questions or want to send an e-mail to Ask.com?
What if I did not get an answer to the e-mail I sent to Ask.com?
How do I clear the text box that shows the previous questions I've asked?
How do I make Ask.com my default search engine?
How do I change my default search engine?
How do I change my Adult search results preferences?
Where can I read about Ask.com's crawler/spidering policies?

How do I make Ask.com my homepage?

If you're using Microsoft Internet Explorer 5.0: Go to the "Tools" menu and choose "Internet Options." On the "General" page, the first entry reads, "You can change which page to use for your homepage." Enter http://www.ask.com/ into the space for "Address" and click "OK." If you're using Netscape Navigator or Communicator: Go to the "Edit" menu and choose "Preferences." At the top of the Preferences box, you will find "Navigator Starts With" and three options. Click on the button to the left of the "Home Page" option. Further down, the box reads, "Clicking on the Home button will take you to this page." Below, at "Location," enter http://www.ask.com/ and click "OK." If you're using Mozilla Firefox: Go to the "Tools" menu and choose "Options." On the "General" tab, enter http://www.ask.com/ into the space for "Location(s)" and click "OK."

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What if I have more questions or want to send an e-mail to Ask.com?

If you can't find an answer in the Search Tips or FAQ's section of "Help," you can contact us through the Customer Service feedback and Help Center.

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What if I did not get an answer to the e-mail I sent to Ask.com?

We do our best to answer every e-mail we receive. If an e-mail is returned as undeliverable, we have no way of contacting you. So please, make sure you can receive e-mail and contact us again. We don't respond to spam or e-mail containing profanity. If you're using AOL, make sure that your e-mail preferences are set to receive e-mail from Ask.com. Go to the Mail Center menu and choose Mail Controls to make sure your settings don't allow e-mail only from certain domains.

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How do I clear the text box that shows the previous questions I've asked?

For Internet Explorer 5.0: Choose Internet Options from the Tools menu. Click on the Content tab and look at where it says "Personal Information." Click on the "Autocomplete" button and make sure that the box called "Forms" is not checked. Click on "OK."

For Mozilla Firefox: Choose Options from the Tools menu. Click on the Privacy tab and choose "Saved Form Information." Click on the "Clear" button and make sure that the "Save Information..." box is not checked. Click on "OK."

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How do I make Ask.com my default search engine?

To make Ask.com your default search engine if you are using Internet Explorer 5 or higher, please do the following: 1. Click the "Search" button on your IE toolbar 2. Click the "Customise" in the search window on the left-hand side of your screen 3. Click "Autosearch" settings located at the bottom of the window 4. Select Ask.com from the search engine drop down menu and click "OK" 5. Click the "OK" button to reset your settings and close the "Customise" search window

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How do I change my default search engine?

If you are using Internet Explorer 5 or higher, please do the following: 1. Click the "Search" button on your IE toolbar 2. Click the "Customise" in the search window on the left-hand side of your screen 3. Click "Autosearch" settings located at the bottom of the window 4. Select the desired search engine from the search engine drop down menu and click "OK" 5. Click the "OK" button to reset your settings and close the "Customise" search window

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How do I change my Adult search results preferences?

You can change your Adult search results preferences by visiting our Update Adult Search Preferences page.

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Where can I read about Ask.com's crawler/spidering policies?

Ask.com's web crawler has its own FAQ.

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